The basis of an outsourcing arrangement is of course the outsource contract. This specifically defines the obligations on both parties (the supplier and the recipient of the service).

This document forms a blue-print for a flexible and working outsourcing contract. It forms part of the highly acclaimed 'Outsourcing Toolkit', which at just $199 (about £125) represents outstanding value. We have produced the following snapshots.

1) The first page of the table of contents:

2) A typical page: