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A Service Level Agreement
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Service level agreements are now fundamental to business relationships. They determine the parameters of understanding between the service provider and the recipient.
Ensuring that the agreement is therefore accurate, complete and specifies exactly what is required is therefore essential.
This item not only provides a detailed template on which to base your SLA, but includes a comprehensive guide to help you populate it. We have produced the following snapshots.
1) The first page of the table of contents:
2) A typical page:
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| Obtaining The Contract |
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This service level agreement template forms part of the 'SLA Toolkit', a collection of resources intended to help you create a professional service level agreement with minimum fuss. It is documented on its own site: Service Level Agreements
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| LEGAL AGREEMENTS MADE EASY |
Quality contracts and legal agreements to download, customize and use
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Contact Page
See also the manufacturers Service Level Agreement site.
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